FAQ

How long is our new play equipment guaranteed for? 

Workmanship and timber is guaranteed for five years. Rope and nets for three years. 

Will my new play equipment need maintenance?

The timber we use is a British grown hardwood called Sweet Chestnut, the durability is ranked alongside oak and yew. Our local foresters use a traditional method of woodland management which produces long, highly stable and durable timber stems. The design and equipment will have a long life, we recommend regular safety inspections.

Do you install? 

Yes, Copper Beech Play build at our yard and then construct and install onsite throughout the UK. 

Can installation of the play equipment be during school hours? 

Yes, our installation team are all DBS checked. Key staff have enhanced DBS checks and have safeguarding training. 

We’re ordering some equipment that doesn’t need installation. Is it expensive to have equipment delivered and how long will it take to arrive? 

Delivery is usually by pallet, charged at £33 for a small pallet and £60 per large pallet. Over sized orders are charged individually for delivery. We aim to have orders delivered within 14 days, please contact us directly to discuss your individual needs. 

How do we pay? 

You can choose to pay by debit or credit card, with your PayPal account or by BACs. We can accept purchase orders and can send proforma invoices. 

Play equipment will be shipped once payment has been received. All our equipment and product prices are subject to VAT unless otherwise stated. 

The local community have some interesting thoughts for the new adventure play ground, can you use their ideas? 

At Copper Beech Play we really enjoy working with wish lists from children and local communities. Key staff have trained with Learning Through Landscapes and we are happy to involve local people in the process of design. 

What surfacing requirements do I need to consider? 

All equipment with a greater fall hight than 1m should be installed on a ‘Safer Surface’ of deep woodchip or rubber surfacing. Under 1m equipment can installed on turf or top soil. Copper Beech will explain and install all surfacing requirements for your project, the cost for this will be shown in our detailed quote.